Dimont Creates Loss Draft Service to Assist Servicers In Managing The Borrower-Filed Claims Process

DALLAS, Oct 20, 2017DIMONT,one of the largest providers of insurance claims adjusting and collateral loss mitigation services to the residential mortgage and auto lending industries, has launched its online loss drafts portal with technology developed by IndiSoft, a solutions development firm specializing in the financial industry.

The self-service web portal enables all parties – including borrowers, servicers and DIMONT claims personnel – to upload claims-related documentation and to share case status information electronically. It also allows the servicer to use its call center to maintain direct borrower contact.

DIMONT’s expert claims adjusters manage the service for the servicer, ensuring a fair insurance settlement and an orderly repair process for borrowers. DIMONT’s complete oversight of the process allows servicers to retain focus on the customer relationship rather than the complicated claims process.

The portal is completely customizable, allowing servicers to design process flow and borrower interaction based on servicer requirements. Borrowers are provided a guided experience throughout the portal, increasing satisfaction and eliminating confusion.

“We are pleased to offer collateral protection assurance, coupled with hands-on management of the claims process and outstanding customer service through the loss draft portal,” said DIMONT president and CEO Denis Brosnan. “Lenders and their customers don’t have to struggle with the insurance claims process, as our solution allows them to tap into DIMONT’s 20+ years of experience in claims adjusting nationwide.”

“IndiSoft is excited to have provided DIMONT the technology for its loss/draft service to residential mortgage servicers and their customers affected by the recent natural disasters,” said Cam Melchiorre, III, president of IndiSoft. “The consumer-facing loss-draft portal will expedite the insurance claim process while supporting servicers’ efforts to manage the complex interaction among insurers, homeowners, adjustors, contractors and the servicer in a transparent and efficient way.”

Clients interested in using the portal may contact DIMONT Director of Sales Rick Lewellen at 952-237-0553 or [email protected]. Customers may also visit www.dimont.com/lossdrafts or visit DIMONT at booth #228 at the Mortgage Bankers Association (MBA) Annual Convention and Expo in Denver Oct. 22 – 25.

Founded in 1996, Dallas-based DIMONT is one of the largest providers of insurance claims and collateral loss mitigation services to the residential mortgage and auto lending industries in the United States. Additional information is available at www.dimont.com.

Columbia, Maryland-based IndiSoft, LLC develops collaborative technology solutions for the financial services industry. Its flagship products, RxOffice® Compliance and RxOffice® Vendor Management, enhance risk-based assessment and help companies, including originators, servicers and sub-servicers with increased regulatory concerns. The company provides efficient, reliable and scalable solutions for companies that want to remain compliant, effectively manage workflow and maintain a competitive edge. Connect: www.indisoft.us | Twitter: @IndiSoftllc.

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