– Provides support services to lenders for email, and inbound calls from borrowers to help resolve insurance claims issues –
DALLAS–(BUSINESS WIRE)–DIMONT, a Dallas-based provider of insurance claims adjusting and collateral loss mitigation services to the residential mortgage and auto lending industries, announced the launch of its Enhanced Loss Draft Customer Support service, which enables lenders to provide quicker and more effective resolution of loss drafts by outsourcing insurance claims-related communications with customers through email and direct calls.
This service augments DIMONT’s Loss Drafts service, which allows borrowers, mortgage servicers and DIMONT staff to upload insurance claims-related documents and share status information electronically through a web portal. Users have real-time visibility of the loss draft status, a complete audit trail of uploaded documents and event tracking. Now, servicers can also let DIMONT take over the responsibility of communicating directly with their borrowers on claims-related issues.
“Our Enhanced Loss Draft Customer Support Initiative helps lenders focus on their core tasks while we handle all the communication with borrowers done through email and a call center,” said Denis Brosnan, president and CEO of DIMONT. “This service is particularly beneficial to lenders who sometimes find themselves overwhelmed by the task of communicating in the wake of a major crisis that impacts many borrowers such as a flood or other natural disaster. In those circumstances, borrowers need help with their insurance claims quickly. Even in the early stages of our implementation, we have seen dramatic reduction in call abandonment rates and an overall uptick in customer satisfaction.”
Founded in 1996, Dallas-based DIMONT is one of the largest providers of insurance claims and collateral loss mitigation services to the residential mortgage and auto lending industries in the United States. Additional information is available at www.dimont.com.